Privacy Policy ONS88 — Data Protection & Member Information

1 Introduction

Welcome to the ONS88 Privacy Policy page. We understand that your trust is the foundation of our relationship. When you register and use the ons88 platform, you entrust us with your personal information — and we take that responsibility very seriously.

This Privacy Policy explains in detail the types of information we collect from members, how that information is used, with whom it may be shared under certain circumstances, and what your rights are as the owner of that data. This document applies to all users of the ons88 platform, including the website, mobile app, and all related services we offer.

By using ons88 services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the ons88 platform and contact our support team for further assistance.

2 Personal Data We Collect

ONS88 collects several categories of personal information during and after the account registration process. Below is a complete list of the data we collect and its primary purpose:

Information You Provide Directly:

• Full name, date of birth, gender, and identification number (MyKad or passport) for KYC identity verification purposes.
• Email address and mobile number for account communications and two-factor authentication.
• Current residential address for legal compliance purposes and physical correspondence if required.
• Payment method details including bank account holder name, account number (stored in masked form), and financial institution name.
• Supporting documents uploaded during the KYC process, such as identity card images, utility bills, or bank statements.

Information Collected Automatically:

• IP address, device type, operating system, browser version, and device language settings.
• In-platform activity data including games played, session duration, wagering amounts, and transaction history.
• Login and logout data, including timestamps and approximate geographic location.
• Cookie and tracking technology data to enhance the user experience (as described in Section 6).

3 Purpose of Personal Data Use

Every piece of information we collect has a clear and legitimate purpose. ONS88 uses your personal data solely for the following purposes:

• Account Management: Creating, verifying, and maintaining your member account so it remains secure and fully functional.
• Transaction Processing: Processing deposits, withdrawals, and other financial transactions accurately and securely.
• KYC & AML Verification: Meeting legal obligations related to Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Service Communications: Sending important notifications regarding your account, transactions, security updates, and policy changes.
• Customer Support: Providing technical assistance and resolving complaints or inquiries more efficiently.
• Experience Personalization: Recommending more relevant games, promotions, and content based on your gameplay habits.
• Platform Security: Detecting and preventing fraud, account abuse, and illegal activities that may affect other members.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support related to gambling concerns.
• Analytics & Improvement: Analyzing aggregate usage data to improve service quality and the ons88 platform user experience.

Ons88 will not use your data for any purpose beyond those stated above without first obtaining your consent.

4 Data Sharing With Third Parties

ONS88 prioritises member data confidentiality. We do not sell or disclose your personal information to third parties for marketing purposes. However, under the following limited and controlled circumstances, data sharing may occur:

• Payment Service Providers: Minimum required financial data is shared with licensed payment processors such as FPX, TnG eWallet, GrabPay, and our banking partners solely to process transactions.
• Game Providers: Usernames and session data may be shared with third-party game providers for game operation purposes only.
• Regulatory Body: ons88 is required to disclose necessary information to licensing regulatory bodies and relevant authorities when mandated by law.
• Identity Verification Agency: Identity data is shared with recognised identity verification services for KYC purposes only.
• Legal Authorities: ons88 will cooperate with law enforcement agencies when required to do so through a valid court order.

All third parties we work with are bound by strict confidentiality agreements and are not permitted to use your data for any purpose outside the scope of the services they provide to ons88.

5 Data Security & Protection Measures

ONS88 invests seriously in security infrastructure to ensure your personal data is always protected. Our technical and organisational security measures include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL.
• Data encryption at rest using AES-256 algorithm for all sensitive data.
• Two-factor authentication (2FA) for member account access and internal staff systems.
• Regular security vulnerability scanning conducted by independent security teams.
• Real-time system monitoring to detect and respond to cyber threats.
• Mandatory cybersecurity awareness training for all ons88 staff who handle member data.
• Access control policy based on the principle of least privilege — each staff member may only access the data needed to perform their role.

6 Cookies & Tracking Technologies

The ons88 platform uses cookies and similar tracking technologies to enhance the user experience, analyze website traffic, and personalize content. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the ons88 platform (pages visited, time spent, errors encountered) to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and login information to provide a smoother experience.
• Analytics Cookies: Helping us understand aggregate usage patterns to make better product development decisions.

You can manage or disable certain cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the ons88 platform.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and applicable international standards, you have the following rights regarding the personal data we hold:

ONS88 will process all data rights requests within 30 business days of receipt. For complex cases, this period may be extended with written notice to you.

8 Data Retention Period

ONS88 does not retain your personal data longer than necessary. Data retention periods are as follows:

• Active Account Data: Retained for the duration your account is active, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of seven years in accordance with accounting and AML legal requirements in Malaysia.
• KYC Documents: Retained for a minimum of five years after the business relationship ends, in accordance with regulatory guidelines.
• Communication Logs: Customer support logs and communications are retained for two years for reference and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for as long as necessary for product improvement purposes, with no fixed time limit.

Once the defined retention period expires, your personal data will be securely deleted or anonymized in accordance with approved data disposal procedures.

9 Changes to the Privacy Policy

ONS88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or enhancements to the protections we offer members.

When material changes are made to this policy, ons88 will:

• Updating the "Last Updated" date shown at the top of this page.
• Sending notifications to your registered email address at least 14 days before significant changes take effect.
• Displaying a prominent notice on the ons88 platform homepage.

Your continued use of the ons88 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

10 Contact the ONS88 Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by ons88, we encourage you to contact us directly:

• Official Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the ons88 platform.
• Response Time: We will respond to all privacy-related inquiries within 72 business hours.

For formal complaints regarding data breaches or requests to exercise your data rights, please submit a written request via the official ons88 email, including your account number and the details of your request. Our dedicated privacy team will process every request carefully and with full respect for your rights.